Terms and Conditions

Terms and Conditions

Last Updated: 15 November 2024

Welcome to Burg It, your go-to destination for American-style burgers! Operated by Burg It Food & Beverage Enterprise (SA597143-X), we offer a seamless and enjoyable food-ordering experience through our website, mobile application, and related services (collectively, the “Service”). By accessing or using our Services, you agree to these Terms and Conditions (“T&C”). If you do not agree, please refrain from using our Services.

1. Eligibility

1.1. Age Restriction
 The Service is not intended for individuals under 18 years old. If you are under 18, you must not register or submit personal information without parental or guardian consent. If we discover that we have collected such data without proper consent, it will be deleted immediately. Suspected cases can be reported to burgit2023@gmail.com.

1.2. User Restrictions
 Individuals banned by Burg It are prohibited from accessing our Services. Burg It reserves all rights not explicitly granted in these Terms. Attempted transfer of rights or obligations under these Terms without our consent is invalid.

2. Scope of Services

Burg It provides the following Services:

  • A curated menu of American-style burgers, beverages, and other offerings.
  • Options for food delivery and pick-up directly through our platform.
  • Secure and smooth payment processing through multiple methods.

We may modify, suspend, or discontinue any Service feature at our discretion.

3. Nonexclusive License

3.1. License Grant
 You are granted a limited, nonexclusive, revocable license to access and use our Services for personal, non-commercial purposes.

3.2. License Restrictions
 You agree not to:

  • Modify, distribute, or copy any portion of our Services without permission.
  • Use the platform for unlawful purposes or interfere with its functionality. Unauthorized use may result in license termination and legal consequences.
4. Account Registration and Order Cancellations

4.1. Account Creation
 Users must create an account to access certain features, including order placement and preference management. During registration, you must:

  • Provide accurate and up-to-date information, including your name, email, and phone number.
  • Keep your credentials secure and notify us of any unauthorized account access.

4.2. Order Cancellations
 Orders can only be canceled if they have not been processed. Once an order is being prepared or out for delivery, cancellations are not allowed.

5. Payment and Fees

5.1. Accepted Payment Methods
 We accept major payment methods, including credit cards, debit cards, online banking, and e-wallets.

5.2. Pricing and Taxes
 All prices are in Malaysian Ringgit (MYR) and include applicable taxes unless specified otherwise. Prices are subject to change without notice.

5.3. Finality of Transactions
 Payments are final, except in cases of order errors or refunds as outlined in Section 7.

6. Product Information and Availability

6.1. Product Details
 We strive for accuracy in our product descriptions, prices, and availability. However, errors may occur.

6.2. Stock and Substitutions
 Products are subject to availability. We reserve the right to substitute unavailable items with similar options or cancel orders as needed.

7. Refunds, Returns, and Exchanges

7.1. Refund and Exchange Eligibility
 Refunds or exchanges are available for:

  • Defective, incorrect, or damaged items.
  • Orders not fulfilled due to our error.

7.2. Submission Timeframe
 Requests must be submitted within 24 hours of receiving your order. Items must be in their original condition.

7.3. Contact for Assistance
 Email burgit2023@gmail.com for support with refunds or exchanges. Refunds will be processed within 7-14 business days upon approval

8. Third-Party Links

The Service may include links to third-party websites or services for your convenience. Burg It is not responsible for:

  • The accuracy or content of third-party sites.
  • Their privacy practices or actions.
  • Any issues arising from transactions with third parties.

We recommend reviewing the terms and privacy policies of any linked platforms.

9. Intellectual Property

9.1. Ownership Rights
 All content on our platform, including text, graphics, logos, and software, is the property of Burg It Food & Beverage Enterprise or its licensors.

9.2. Restrictions
 You may not use, copy, or distribute any content without prior written permission. Unauthorized use may result in legal action.

10. Feedback and Submissions

By submitting feedback, you grant Burg It the right to use, reproduce, and modify your input for service improvements. No compensation will be provided for feedback.

11. Advertisements

Advertisements on the platform are for informational purposes. Burg It is not responsible for the accuracy or reliability of third-party ads.

12. Disclaimer of Warranty

Our Services are provided “as is” and “as available,” without any warranties of any kind. While we strive for reliability, we do not guarantee:

  • Error-free or uninterrupted service.
  • Accuracy of information.

Use of our Services is at your own risk.

13. Limitation of Liability

To the fullest extent permitted by law:

  • Burg It is not liable for indirect, incidental, or consequential damages arising from your use of our Services.
  • Our liability is limited to the amount paid for the affected transaction.
14. Indemnification

You agree to indemnify and hold Burg It harmless from any claims or damages arising from your use of our Services or breach of these T&C. This includes reasonable legal fees incurred in defense.

15. Privacy and Security

We take your privacy seriously. Your personal information is processed in accordance with our Privacy Policy, which complies with the Personal Data Protection Act 2010 (PDPA). By using our Services, you consent to the collection, use, and disclosure of your data as described in the Privacy Policy.

We implement industry-standard security measures to safeguard your personal information. However, no system is completely secure. If you suspect unauthorized access to your data, please contact us immediately.

16. Governing Law

These Terms are governed by the laws of Malaysia, and any disputes will be resolved in Malaysian courts.

17. Contact Information

If you have any questions or concerns about these Terms and Conditions, please contact us at:

By using our Service, you acknowledge that you have read, understood, and agree to be bound by these Terms and Conditions.