Privacy Policy

Privacy Policy for Burg It

Last Updated: 15 November 2024

Welcome to Burg It. This Privacy Policy is provided by BURG IT FOOD & BEVERAGE ENTERPRISE (SA597143-X) in accordance with the Malaysian Personal Data Protection Act 2010 (PDPA). At Burg It (“we,” “our,” or “us”), we respect your privacy and are committed to protecting your personal information. This policy outlines how we collect, use, store, and protect your personal data when you use our website, mobile application, or other services (collectively, the “Service”).

By using our Services, you agree to the practices described in this Privacy Policy. This policy may be updated periodically to reflect changes in technology, legal requirements, or business practices. We encourage you to review it regularly.

1. Scope of This Privacy Policy

This Privacy Policy covers:

  • Personal Data We Collect: Includes your name, contact details, payment information, delivery address, preferences, and any other information provided when using our Services.
  • Data Collection Methods: Through account registration, placing orders, subscribing to newsletters, or contacting customer support.
  • Purpose of Data Collection: Processing orders, providing personalized experiences, enhancing services, and communicating with you.
  • Sharing of Data: Limited to service providers such as payment processors, delivery partners, and marketing agencies, and only when necessary to fulfill our obligations or comply with legal requirements.
2. Types of Data Collected

We may collect the following types of personal data:

  • Identity Data: Full name, username, and other identifiers.
  • Contact Data: Phone number, email address, and delivery address.
  • Transaction Data: Order history, payment details, and billing addresses.
  • Technical Data: IP address, browser type, device information, and cookies.
  • Marketing Preferences: Data regarding your communication preferences, promotions, and feedback.

We also collect anonymized data for statistical purposes, which does not directly identify you.

3. How We Use Your Data

Your data is collected and processed for the following purposes:

  • Order Processing: Ensuring accurate and timely delivery of your orders.
  • Customer Support: Responding to inquiries, complaints, and feedback.
  • Marketing Communications: Sending newsletters, promotional offers, and event updates (with your consent).
  • Service Improvements: Analyzing trends and usage to enhance customer experience and optimize operations.
  • Compliance with Laws: Adhering to legal obligations such as tax reporting and fraud prevention.
4. Data Sharing

Your personal data will only be shared with trusted third parties in the following circumstances:

  • Service Providers: Payment processors, delivery services, IT providers, and marketing partners to facilitate our Services.
  • Regulatory Authorities: When required by law or to enforce legal claims or rights.
  • Consent-Based Sharing: With your explicit consent for purposes beyond those specified in this Privacy Policy.

We ensure these parties adhere to strict confidentiality and data protection standards.

5. Retention of Personal Data

We retain your data for the duration necessary to:

  • Provide services or fulfill our contractual obligations.
  • Comply with legal and accounting requirements.
  • Resolve disputes and enforce agreements.

Data related to inactive accounts may be anonymized or securely deleted after a predefined period. For early deletion, please contact burgit2023@gmail.com.

6. Cookies and Tracking Technologies

We use cookies and similar technologies to enhance your browsing experience by:

  • Remembering preferences for faster order placement.
  • Tracking website traffic for analytics and improvements.

You can manage your cookie preferences through browser settings. Disabling cookies may affect some features of the Service.

7. Data Security Measures

We take robust steps to protect your personal data:

  • Encryption: Sensitive data, such as payment information, is encrypted during transmission.
  • Access Controls: Data is accessible only to authorized personnel.
  • System Updates: Regular monitoring and updates to counter emerging threats.
  • Anonymization: Data is anonymized or pseudonymized where feasible to reduce risks.

While we strive for comprehensive security, no method is entirely risk-free. If you detect unauthorized activity, please contact us immediately.

8. Your Rights

Under the PDPA, you have the following rights:

  • Access and Correction: Request and update your personal data at any time.
  • Withdraw Consent: Opt-out of marketing communications.
  • Data Portability: Receive your data in a portable format.
  • Data Erasure: Request deletion of your data, subject to legal requirements.
  • Cookies Management: Control cookie preferences to suit your needs.

To exercise these rights, please email us at burgit2023@gmail.com.

9. Third-Party Links

Our Services may include links to external platforms such as social media, payment processors, or third-party delivery systems. These third parties have their own privacy policies, and we are not responsible for their data practices.

We recommend reviewing their privacy policies before sharing your information.

10. Updates to This Privacy Policy

This Privacy Policy may be updated periodically to reflect changes in our practices or legal obligations. Any significant updates will be communicated via email or notices on our website.

Changes are effective upon posting. Continued use of our Services constitutes acceptance of the updated Privacy Policy.

11. Contact Information

For questions, concerns, or requests regarding this Privacy Policy, please contact us:

This Privacy Policy is governed by the laws of Malaysia, and any disputes shall be resolved under Malaysian jurisdiction.